Account and data
Request deletion of your Zelavi account.
Public account and data deletion for Zelavi: Cuidados Pet, published by vrtech on Google Play (com.vrtech.pet_control). No app installation or sign-in is required.
Last updated: September 10, 2026.
Send your request
Responsible for Zelavi: Renata de Souza Dias Silva. Contact: zelavicuidadoqueacompanha@gmail.com. Send an email with the subject “Delete account and data — Zelavi”. Include the email associated with your Zelavi account and state that you want the account and its data deleted. If possible, write from that address, including for Google Sign-In accounts.
Confirmation and follow-up
The button opens your email program; send the message to register the request. If it does not open, copy the contact address into your email service. Support may request proportionate confirmation of account ownership to prevent unauthorized deletion. Tell us if you have lost access to your email. Do not send passwords, authentication codes, identity documents or card data in the initial request.
Follow up by email for receipt and completion confirmations. Support will communicate the execution timeframe and any records that need to be retained.
Delete from the app
Open Profile → Delete account, read the confirmation and provide your account email. For local password accounts, confirm your current password too. The app removes the account and linked records from the primary database. Use the email on this page to follow up additional photo and provider-data removal, including after deleting the account in the app.
Data covered
Separately stored files and external provider records may require additional processing. Support confirmation indicates completion and any exceptions; primary database deletion alone does not prove these additional steps have finished.
- Account name, email, authentication, language and preferences.
- Pet profiles, vaccines, medication, exams, food, parasite control, appointments, notes, reminders and costs.
- Profile and pet photos and exam attachments uploaded to Zelavi storage.
- Notification tokens, account-linked usage events and data associating subscription access.
Retention and consequences
Minimum transaction, support or security records may be retained for legal obligations, fraud prevention or defense of rights. Technical copies may remain until replaced or deleted in the provider’s cycle. If retention applies, support will identify the data, reason and period or duration criterion. These data are not used to keep the deleted account in normal operation.
Deletion ends access to the removed account and records. Save information you want to keep beforehand. It does not delete your Google account or receipts that Google Play needs to retain.
Cancel subscription renewal in the store
Deleting your account or uninstalling the app does not cancel a subscription or request a refund. To avoid further charges, open Google Play subscriptions with the purchasing account and cancel Zelavi renewal. Alternatively, use Play Store → profile → Payments and subscriptions → Subscriptions.
Delete data without closing your account
Use the editing and removal controls provided for app records. For other information, email the same contact with the subject “Delete data — Zelavi”, identifying the data. Support will explain any impact on features or necessary retention. Newsletter or waitlist removal is a separate request that can use the same contact.