Terms of use
Rules for using the Zelavi app, site and tools.
These terms cover Zelavi: Cuidados Pet, including test versions, and the site, blog and public tools.
Last updated: October 30, 2026.
Responsible for Zelavi
Renata de Souza Dias Silva. Google Play developer: vrtech. Contact: zelavicuidadoqueacompanha@gmail.com.
Informational purpose
The site, articles, guides, and tools support education and routine organization. They do not provide veterinary diagnosis, treatment, prescriptions, dosage, or emergency care.
Use of the site
Use the site lawfully and do not attempt to compromise its security, availability, content, forms, or related systems. Verify important information and preserve original professional documents.
Use of the app
The app organizes pet profiles, reminders, costs, appointments, and care history. Guardians remain responsible for checking entries, following professional instructions, keeping information current, and seeking qualified care.
Acceptable use and service protection
Do not attempt to access other accounts, files or records; bypass authentication, plan limits or security controls; test leaked credentials; upload malicious files; automate abusive requests; or deliberately overload the service. Zelavi may temporarily limit requests, block suspicious attempts and retain strictly necessary technical evidence to investigate abuse, protect users and comply with legal obligations.
Security and fair-use limits are separate from commercial plan quotas. They may change according to risk, capacity and abuse patterns without silently reducing contracted record allowances or preventing data-subject rights.
Reminders and records
Delivery depends on the information entered, device operation, permissions, connectivity, and service availability. Zelavi helps organize a routine but cannot guarantee that every reminder will arrive in every circumstance.
Availability
The site and product evolve through testing and feedback. Pages, routes, and features may change, while public descriptions must continue to distinguish what is available from what is still in development.
Free plan and Zelavi Plus
The free plan allows one pet and does not include creating new exams. Zelavi Plus allows up to 10 pets, 50 exams and 25 exam attachments per account. Each attachment may be up to 10 MB. Benefits, limits, price, currency and billing period are shown before purchase; the Google Play offer gives the current regional price. Features described as future features are not part of the current offer.
The Android Free plan may display identified native ads on the Home and Costs screens. Zelavi Plus does not display these placements. Ad availability depends on remote configuration, connectivity, applicable consent or privacy choices and Google AdMob approval. You do not need to click an ad to use free features.
When a quota is reached, Zelavi blocks only new items or attachments in that category. Existing records are not deleted automatically and remain available to view, edit, export or delete. Deleting an item frees the corresponding quota. Any future archiving or rotation policy will be disclosed before it takes effect and will not be applied silently.
Monthly and annual Google Play subscriptions renew automatically: charges repeat each plan period until canceled under the store’s conditions. Promotions or trials, when offered, must disclose their duration and subsequent price before confirmation.
Google Play processes the purchase and RevenueCat validates the subscription and synchronizes access with the Zelavi account. To restore a purchase, use the purchasing Google account and the app’s restore option. Contact support if access does not update before buying again.
Cancellation, refunds and account deletion
Cancel renewal in Google Play subscriptions, or Play Store → account profile → Payments and subscriptions → Subscriptions → Zelavi. Check the selected Google account if your purchase is missing.
Canceling renewal normally keeps access until the end of the paid period, according to purchase status reported by the store. Cancellation is not a refund. Refund requests follow Google Play conditions and applicable consumer rights.
Uninstalling the app or deleting the Zelavi account does not cancel a subscription or request a refund. Cancel renewal in the store before deletion to avoid further charges. Account deletion is available in Profile → Delete account and through our public request page.
Account, audience and your rights
Account-based features require email/password registration or Google Sign-In. Provide accurate information, protect credentials and contact support about suspected unauthorized access. Only enter information and images you are entitled to use. You retain rights to your content and allow the processing necessary to operate the requested service.
The Zelavi app is exclusively for people aged 18 or older. Creating a new account requires an adult-age declaration and acceptance of the current Terms and Privacy Policy. We currently provide neither accounts for minors nor a parental-authorization mechanism. A person under 18 must not create or use an account or purchase a subscription, even with informal parental permission. These terms do not exclude rights or responsibilities that cannot be waived under applicable law. Purchase conditions and consumer rights remain applicable as the product evolves.
Intellectual property
Zelavi text, marks, interfaces, layouts, and editorial materials belong to the project or their respective licensors. Access does not grant permission to copy, resell, exploit, or modify them without authorization.
Limitation of responsibility
We apply reasonable care but cannot promise uninterrupted operation or that general material is complete for every pet. Users must validate important health, medication, and appointment information.
Security and data
Zelavi uses measures proportionate to the service, including protected connections, access control, rotating credentials, password and token hashes, request limits and infrastructure encryption for database data at rest. These measures reduce risk but do not make a service invulnerable. Data processing, export, retention and deletion are described in the Privacy Policy.
Commercial relationships
Affiliate links, supplied samples, sponsorships, and direct partnerships are identified. A commission does not change the price paid by the reader and must not replace independent judgment.
Changes and contact
Terms may change as the project evolves. Questions can be sent to zelavicuidadoqueacompanha@gmail.com.